SAMBOSK · COLOR FOR INDEPENDENT SELLERS

From our checks
to your doorstep.

A wholesale shipment starts with an agreed assortment and destination. The accepted quote sets the costs and conditions for that order.

Before dispatch

Goods are procured after the applicable confirmation and payment checks, then received for inspection. Only eligible, QC-released pieces can be handed to a carrier. Inspection does not replace accurate product specifications or create an unverified material or performance guarantee.

Origin, timing and charges

For supplier in-stock items, domestic delivery to our receiving point in China is typically 3–7 days. This is a supplier delivery estimate, not our dispatch time or delivery to your overseas address. Inspection and international transport take additional time; the applicable estimates are confirmed in your quote.

Orders ship from China. Preparation and transit are separate estimates, confirmed for the assortment and destination. Supplier delays, inspection issues, carrier handling or customs may affect timing. We do not promise a universal delivery date or a fixed dispatch window.

The quote should identify shipping charges and responsibility for duties, taxes and other destination charges. Do not assume DDP, tax-inclusive delivery or a particular carrier unless expressly agreed. Provide complete and accurate delivery information before shipment.

Partial shipments and tracking

Splitting an order requires agreement on the quantities, remaining items and any cost implications. Each recorded parcel has its own packing list. A carrier reference or recorded handover does not by itself confirm delivery. Contact us if a parcel appears delayed, lost or incomplete so we can review the available evidence.

Changes, unavailable items and cancellations

Request changes as early as possible. What can be changed depends on the order's actual procurement, production and dispatch stage and the accepted terms. We cannot promise unconditional cancellation after a commitment has been made.

If supply or inspection identifies an issue, we will discuss the affected items and seek an agreed response, such as waiting, revising the selection or cancelling an eligible unshipped quantity. Replacement items and additional charges require agreement. A revised selection may require a new quote.

Damage, defects or incorrect items

Contact us promptly with the order or parcel reference, affected SKU and quantity, a description of the issue and clear photos where useful. Preserve the goods and packaging while the issue is reviewed. Do not send a return to an unconfirmed address; obtain the return instructions and agreement on costs first.

Eligibility, reporting periods, remedies and return shipping responsibilities follow the accepted order terms and applicable law. This page does not impose a new reporting deadline or a blanket “no returns” rule.

Refunds

Any refund amount and treatment of shipping or other charges must be confirmed against the agreed resolution and payment record. A refund request or internal approval is not proof that funds have been returned. Completion depends on the payment provider's confirmation, and arrival time may vary. No refund is initiated automatically by this website.